Si
estabais buscando un buen libro para aprender Dynamics CRM, ya está
aquí: The CRM Field Guide. Unos cuantos de mis compañeros CRM MVPs se han unido para escribir esta brillante referencia técnica.
Esta es la página oficial del libro:
Chapter 1 – Building the Foundation
Chapter 2 –CRM Server Installation & Configuration
Chapter 3 – CRM Outlook Client Installation & Configuration
Chapter 4 – CRM 4 Upgrade to CRM 2011
Chapter 5 – E-mail Router Installation & Troubleshooting
Chapter 6 – Security Best Practices
Chapter 7 – Sales Management Best Practices
Chapter 8 – Service Management Best Practices
Chapter 9 – Marketing Management Best Practices
Chapter 10 – The Power of CRM & Outlook
Chapter 11 – Dynamics CRM Goal Management
Chapter 12 – Processes
Chapter 13 – Aligning Reports to the Audience
Chapter 14 – Report Development
Chapter 15 – SharePoint & CRM: Better Together
Chapter 16 – CRM Outlook Optimization & Troubleshooting
Chapter 17 –CRM Server Optimization, Maintenance & Monitoring
Chapter 18 – Data Management Best Practices
Chapter 19 – User Adoption
Chapter 20 – Customization Strategies
Chapter 21 – Introduction to Solutions
Chapter 22 – Solution Management & Troubleshooting
Chapter 23 – Dynamics Connector – From Zero to Hero
Chapter 24 – Rapid Development Best Practices
Chapter 25 – Community Resources